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Last Updated: September 10, 2026
At Shebify, we aim to make the delivery process as convenient and reliable as possible for customers across the United Arab Emirates.
Some Shebify products may be sourced, processed, and fulfilled through third-party suppliers and fulfillment partners. As a result, delivery times and shipping arrangements may vary depending on the product, supplier, fulfillment location, destination, and courier.
1. Shipping Area
Shebify primarily serves customers within the United Arab Emirates (UAE).
Delivery availability may vary depending on the product and destination.
Certain remote or restricted locations may have different delivery conditions or may not be serviceable.
2. Order Processing
Orders are generally processed after successful order placement and payment confirmation, or after order confirmation for eligible Cash on Delivery orders.
Order processing time may vary depending on:
- Product availability
- Supplier processing time
- Fulfillment location
- Order volume
- Product type
- Payment confirmation
- Weekends and public holidays
Processing time is separate from the delivery/transit time.
3. Estimated Delivery Time
Delivery times are estimates and are not guaranteed unless specifically stated otherwise.
For supplier-fulfilled products, the estimated delivery period may vary depending on the supplier and shipping method selected.
Customers may receive an estimated delivery timeframe during checkout, on the product page, or through an order update.
Delays may occur due to:
- Courier or logistics delays
- Customs or regulatory procedures
- Weather conditions
- Public holidays
- High order volumes
- Incorrect delivery information
- Failed delivery attempts
- Supplier or fulfillment delays
- Circumstances outside our reasonable control
4. Shipping Charges
Shipping charges, where applicable, will be displayed during the ordering process.
From time to time, Shebify may offer:
- Free shipping
- Promotional shipping rates
- Free shipping on eligible orders
- Location-specific shipping offers
Unless expressly stated otherwise, a free-shipping promotion may be subject to minimum order values, product eligibility, destination, promotional conditions, or other restrictions.
5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
This may include:
- Full name
- Mobile phone number
- Building or villa number
- Apartment or unit number
- Street or area
- City or emirate
- Any useful delivery instructions
Shebify is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.
6. Courier Contact
The delivery provider may contact the customer by phone, SMS, WhatsApp, or another communication method to arrange or complete delivery.
Customers should ensure that the phone number provided with the order is accurate and reachable.
7. Tracking Information
Where tracking is available, Shebify may provide the customer with tracking information after the order has been shipped or processed by the relevant fulfillment or delivery provider.
Tracking updates are provided by third-party logistics providers and may not always update immediately.
Shebify is not responsible for temporary delays or inaccuracies in third-party tracking systems.
8. Multiple Shipments
An order containing multiple products may, in some cases, be shipped in separate packages.
This may happen when products are fulfilled from different suppliers, warehouses, or fulfillment locations.
Customers may therefore receive different items from the same order at different times.
9. Delayed Deliveries
If your order has not arrived within the estimated delivery period, please contact Shebify so that we can investigate the shipment.
We may need to contact the relevant supplier, fulfillment provider, or courier to determine the status of the shipment.
Delivery delays do not automatically qualify for a refund unless the order otherwise qualifies under our Refund & Return Policy or applicable law.
10. Lost or Damaged Shipments
If an order appears to have been lost or arrives damaged, please contact us as soon as possible.
We may request:
- Order number
- Photos of the package
- Photos of the damaged product
- Delivery information
- Other reasonable evidence needed to investigate the issue
Depending on the circumstances, Shebify may arrange a replacement, resend, refund, or another appropriate resolution.
11. Failed Delivery
A delivery may be considered unsuccessful if:
- The customer cannot be reached
- The delivery address is incorrect or incomplete
- The customer refuses the delivery
- The customer is unavailable after reasonable delivery attempts
- The customer fails to collect the package where collection is required
Additional delivery or return charges may apply where a failed delivery is caused by the customer.
Any refund will be handled in accordance with our Refund & Return Policy and applicable law.
12. Cash on Delivery
If Cash on Delivery (COD) is available, customers should be prepared to pay the exact order amount or the amount communicated by the delivery provider.
COD availability may vary by product, location, order value, and delivery provider.
Repeated refusal or failure to accept COD orders may result in restrictions on future COD orders.
13. Customs, Duties, and Regulatory Charges
For products shipped internationally or fulfilled from outside the UAE, additional customs duties, taxes, clearance fees, or other charges may potentially apply depending on the shipment and applicable regulations.
Where such charges are applicable and are not included in the displayed purchase price or shipping charge, the customer may be responsible for them unless otherwise stated by Shebify.
14. Supplier and Fulfillment Partners
Shebify may work with third-party suppliers, fulfillment providers, warehouses, and logistics companies to process and deliver orders.
Because these providers operate independently, delivery times, tracking availability, packaging, and shipping routes may vary.
Shebify will make reasonable efforts to coordinate with relevant providers when a delivery issue occurs.
15. Address Changes
If you need to change your delivery address after placing an order, contact Shebify as soon as possible.
We will make reasonable efforts to update the address before the order has been processed or shipped.
Once an order has entered fulfillment or shipment, an address change may not be possible.
16. Order Cancellation
Customers who wish to cancel an order should contact us as soon as possible.
Cancellation may not be possible once an order has been processed, fulfilled, or shipped.
For further information, please refer to our Refund & Return Policy.
17. Contact Us
If you have questions regarding shipping or delivery, please contact:
Shebify
Email: info@shebify.com
Phone: +971 56 966 4498
Market/Service Area: United Arab Emirates
When contacting us about an order, please include your order number whenever possible.
18. Changes to This Policy
Shebify may update this Shipping & Delivery Policy from time to time to reflect changes in our suppliers, fulfillment arrangements, shipping methods, or applicable requirements.
The Last Updated date will be updated when changes are made.
By placing an order with Shebify, you acknowledge that you have reviewed this Shipping & Delivery Policy.
