Refund & Return Policy

Last Updated: September 10, 2026

At Shebify, we want our customers to have a smooth shopping experience. This Refund & Return Policy explains how we handle returns, replacements, refunds, damaged products, incorrect products, and order cancellations.

Because some Shebify products are sourced and fulfilled through third-party suppliers and fulfillment partners, return and refund options may vary depending on the product, the reason for the request, and the applicable supplier or fulfillment process.

1. Return Eligibility

Customers may request a return, replacement, or refund where the order qualifies under this policy and applicable law.

Generally, a product must:

Be unused and in its original condition
Be returned with original packaging, tags, accessories, and included items where applicable
Not have been damaged through customer misuse or improper handling
Be accompanied by the relevant order number or proof of purchase

Some products may have specific return conditions that are different from the general terms stated in this policy.

2. Return Request Period

Customers should contact Shebify as soon as possible after receiving an order if there is a problem with the product.

Unless a different period is stated on the relevant product page or required by applicable law, return or refund requests should generally be submitted within 60** days of receiving the product**.

For certain product categories or supplier-fulfilled products, different claim periods may apply.

3. Damaged, Defective, Wrong, or Missing Products

If you receive:

A damaged product
A defective product
The wrong product or variation
A materially different product from what was ordered
A missing item from your order

please contact us as soon as possible.

We may ask you to provide:

Your order number
Photographs of the product
Photographs of the packaging
A short video showing the issue where necessary
Other reasonable evidence required to investigate the claim

Depending on the circumstances and the available supplier/fulfillment resolution, Shebify may offer:

A replacement
A resend
A full or partial refund
A return
Another appropriate resolution

For supplier-related claims, Shebify may need to submit the case to the relevant supplier or fulfillment provider before confirming the final resolution.

4. Change of Mind

If you simply change your mind, select the wrong size, select the wrong variation, or no longer want the product, a refund or return is not automatically guaranteed.

Any change-of-mind return will be considered based on:

The product category
Product condition
Whether the product has been used or opened
Supplier return conditions
Availability of a suitable return route
Applicable law

If a change-of-mind return is approved, the customer may be responsible for the applicable return shipping costs.

For some low-value or supplier-fulfilled products, returning the item may not be economically or operationally practical. In such cases, Shebify may offer another resolution where appropriate.

5. Wrong Size or Wrong Variation Selected by Customer

If the customer selects an incorrect size, color, model, quantity, or other variation when placing an order, Shebify may not be able to provide a free replacement or refund.

If a return is available and approved, the customer may be responsible for return shipping and any applicable costs.

We strongly recommend checking product descriptions, size charts, specifications, and variation details before placing an order.

6. Non-Returnable or Restricted Products

Certain products may not be eligible for return or may have special return conditions.

This may include products that:

Have been used or worn
Have been washed or altered
Have been damaged after delivery through customer handling
Are customized or made specifically for the customer
Are subject to hygiene or safety restrictions
Cannot reasonably be returned due to their nature
Are specifically identified as non-returnable on the product page
Are otherwise excluded under applicable law or supplier conditions

Where reasonably applicable, product-specific restrictions will be communicated before purchase.

7. How to Request a Return or Refund

To request a return, replacement, or refund, contact us at:

Email: info@shebify.com
Phone: +971 56 966 4498

Please provide:

Your name
Order number
Product name
Description of the issue
Photos or videos where applicable

Do not send products to any return address unless Shebify has provided the return instructions and address to you.

Customers should not independently return products to a supplier, warehouse, or other address without prior authorization from Shebify.

8. Return Shipping

If a return is approved, Shebify will provide instructions regarding where and how the product should be returned.

Depending on the reason for the return:

Shebify may cover reasonable return costs for eligible defective, damaged, or incorrect products; or
The customer may be responsible for return shipping for approved change-of-mind or customer-error returns.

For certain supplier-fulfilled products, the available return location may be outside the UAE. Where applicable, the customer will be informed before being instructed to return the product.

9. Refunds

Once a refund is approved, it will generally be processed through the original payment method where reasonably possible.

The time required for the refund to appear in the customer’s account may depend on the bank, card issuer, payment provider, or other financial institution.

Shebify is not responsible for delays caused by third-party payment providers after the refund has been initiated.

Where the original payment method cannot reasonably be used, Shebify may contact the customer to arrange an appropriate alternative refund method.

10. Cash on Delivery (COD)

If Cash on Delivery is available for an order, approved refunds for COD orders may be provided through an alternative payment method.

Customers may be required to provide appropriate payment information for receiving an approved refund.

Shebify will never ask customers to provide passwords, PINs, OTPs, or unnecessary security credentials.

11. Order Cancellation

Customers who wish to cancel an order should contact Shebify as soon as possible.

We will make reasonable efforts to cancel an order before it has been processed, fulfilled, or dispatched.

Once an order has entered processing, fulfillment, or shipment, cancellation may no longer be possible.

If cancellation is no longer possible, the customer may need to follow the applicable return process.

12. Returned or Undelivered Packages

If a package cannot be delivered because of:

An incorrect or incomplete address
Incorrect contact information
The recipient being unavailable
Refusal to accept the package
Failure to collect the package
Other circumstances attributable to the customer

additional delivery or return costs may apply.

Any refund in such circumstances will be considered after taking into account applicable delivery, return, processing, and supplier costs, subject to applicable law.

13. Replacement and Reshipment

Where a product is damaged, incorrect, missing, or otherwise qualifies for a replacement, Shebify may offer a replacement or resend instead of a refund where appropriate.

Replacement availability depends on product availability and supplier/fulfillment conditions.

If a replacement is unavailable, Shebify may provide another appropriate resolution.

14. Product Inspection and Evidence

Shebify and/or the relevant supplier or fulfillment provider may review evidence submitted by the customer before approving a return, refund, or replacement.

For certain claims, photographs or videos may be required.

Providing inaccurate, misleading, or manipulated information may result in the rejection of a claim.

15. Supplier and Fulfillment Conditions

Because Shebify may use third-party suppliers and fulfillment providers, certain products may be subject to additional supplier-specific return and refund conditions.

Where a supplier requires specific evidence, return procedures, or claim deadlines, Shebify may need to follow those procedures when processing the customer’s request.

We will make reasonable efforts to assist customers with eligible claims.

16. Promotions and Discounted Products

Products purchased through promotional campaigns, discount codes, or special offers remain subject to this policy unless different terms were clearly stated at the time of purchase.

17. Legal Consumer Rights

Nothing in this policy is intended to remove, restrict, or override any mandatory consumer rights or protections available under applicable UAE laws and regulations.

Where applicable law provides a customer with rights that are more favorable than this policy, those legal rights will apply.

18. Changes to This Policy

Shebify may update this Refund & Return Policy from time to time to reflect changes to our business, suppliers, fulfillment arrangements, products, or applicable requirements.

The Last Updated date will be changed whenever this policy is updated.

19. Contact Us

For return, refund, replacement, or exchange requests, please contact:

Shebify

Email: info@shebify.com
Phone: +971 56 966 4498
Market/Service Area: United Arab Emirates

Please do not send products to any supplier or warehouse unless Shebify has provided return instructions.

By placing an order with Shebify, you acknowledge that you have reviewed this Refund & Return Policy.